Frequently Asked Questions
Everything you need to know about our rugs and services.
How do I clean my rug at home?
For regular maintenance, vacuum your rug gently once or twice a week. In case of spills, blot immediately with a clean dry cloth. Avoid rubbing the stain, as it may spread further. For deep cleaning, we recommend professional rug cleaning services.
Do you offer customized rugs?
Yes, we specialize in customized rugs and carpets. You can choose the size, color, pattern, and material according to your space and preference. Simply share your requirements with our team.
What materials are used in your rugs?
Our rugs are crafted using premium materials such as wool, viscose, cotton, silk blends, jute, and synthetic fibers. Each material is carefully selected for durability, comfort, and design appeal.
Do you ship internationally?
Yes, we deliver our rugs and carpets worldwide. Shipping timelines and charges may vary depending on the destination country and order size.
How long will my order take to arrive?
Standard orders are usually delivered within 7–15 business days. Customized or made-to-order rugs may require additional production time.
Are your rugs handmade?
Many of our collections are handcrafted by skilled artisans using traditional weaving techniques, ensuring high quality and unique craftsmanship.
Can I use these rugs in high-traffic areas?
Yes, we offer durable rugs specifically designed for high-traffic spaces such as living rooms, hallways, and offices. Our team can help you choose the most suitable option.
What payment methods do you accept?
We accept major credit/debit cards, bank transfers, UPI payments, and selected online payment gateways for secure transactions.
Will the colors look exactly the same as shown online?
We try our best to display accurate colors; however, slight variations may occur due to screen settings, lighting, and handmade dyeing processes.
How should I store my rug?
Before storing, ensure the rug is completely clean and dry. Roll it carefully with the pile facing inward and keep it in a cool, dry place away from direct sunlight and moisture.
Do you provide assistance in selecting the right rug?
Absolutely. You can share pictures of your room, furniture, or design preferences, and our experts will recommend suitable rugs based on your space and décor style.
What if I receive a damaged product?
If your rug arrives damaged, please contact us within 48 hours of delivery with photographs of the issue. Our support team will assist you with a replacement or resolution promptly.